SevenCRM is not just another system for technology market: it is one of the best ways of building a strong, long-lasting and efficient relationship between a company and a customer. Relationship based on understanding, assistance, trust and cooperation.
In these days better relationship with customers plays essential role in progress and success of the company. CRM happens on different levels and makes an extremely valuable asset to the company. So the forward-thinking companies realize the necessity and importance of having a well-planned and designed CRM system.
SevenCRM enables you to take the following advantages over the other companies which has poorly organized CRM systems or has none at all:
A delighted and pleased customer is a guaranty of success. Well organized CRM can change a scrupulous, doubtful and hard-to-please customer into a faithful “partner” and automatic advertiser of your product. Providing high-level assistance will lead to mutual understanding and satisfaction for both sides: customer doesn’t feel just like an object for sales afraid of being cheated and unpleased with what is suggested and how it is suggested, but he feels “part of a whole”, encouraged expressing his likes and dislikes and able to change something he doesn’t like. You make all available changes according to customer’s needs, do not lose clients, improve the quality of your product and become more prosperous.
SevenCRM system enables you to store information about your customers. It is essential for being able to contact them easily or just keep their ordering history.
The storage of any information allows you to have a general idea about a customer’s behavior, preference of this or that payment system, frequency of his/her visits and purchases. This is a valuable material for providing the customer with each new product of yours taking into consideration his/her needs, likes and dilikes and financial stability. On the other hand, you will develope a stable habit in the customer when he will be looking forward to having news from you and through a well done customer management he won’t feel like switching to a contestant organization.
Another privilege of keeping information is that by just mentioning his name and some private information will make him think that he is one of the important customers in your organization, somebody whom you feel obliged to inform about each new event.
So information keeping is a quick and efficient way for data analysing and making accurate and exact task-oriented conclusions.
You can easily share information among your departments. Without being isolated you work as a team, towards the same goals.
Customer Survey gives customers the opportunity to express their opinions, complains, ideas, suggestions concerning the organization’s services. Their comments about the service they receive and the staff attitude can be of great importance for improving and developing service professionalism, maintaining better communication and service management in the organization. On the other hand, customers will be more confident and delighted to know that their opinions are taken into consideration.
If you are interested on more details please fill this form.